Crane

Senior Technical Customer Support

SE-AB-Tumba
1 month ago(12/11/2017 3:11 AM)
ID
2017-1827
Antal ledia tjänster
1
Kategori
Customer Service/Support

Allmänt

 

A dynamic culture, a team environment, exceptional people, best-in-class technology—all have contributed to the amazing success and vibrant growth at Crane. One of the longest-standing companies within the banknote industry, our company is one of few in the world that can perform all steps in the production chain – from design to papermaking, printing and security. Our people are our most valuable asset, and we are committed to hiring and retaining the best in the industry. Crane Currency is located within Tumba Bruks historical area, approximately 30 km south of Stockholm, about 20 minutes from Stockholm Central.

Do you want to be a key team player with the fastest growing currency supplier in the world? Crane Currency in Tumba, Sweden is looking for a Senior Technical Customer Support to join our team.

 

 

Ansvarsområden

 

The Senior Technical Customer Support will facilitate and drive quality planning activities aimed at identifying and improving manufacturing, quality, and customer issues. This requires a strong understanding of quality and statistical tools, and experience in their practical application. Employee will be expected to make decisions supported by data analysis and thorough investigation.

This position must interface effectively, and build cooperative working relationships with all departments, key customers, and other Crane Currency divisions and operating sites. The Senior Technical Customer Support is expected to promote and support a culture focused on quality, ensuring product conformance, process compliance, and an overall focus on customer satisfaction. This position will drive continuous improvement in manufacturing processes and systems. 

  • Identify and lead improvement projects targeted at top contributors to quality defects and variability.
  • Lead and support cross-functional failure investigations to identify root cause and corrective and preventative action utilizing advanced problem solving tools (8D, 5 Why, DMAIC, FMEA)
  • Lead and support customer discussions related to failures; often high priority and high visibility. Ensure timely and effective responses to customer issues where responsible.
  • Monitor and report key performance metrics related to quality
  • Develop, maintain and analyze internal quality metrics as well as data related to customer investigations

Kvalifikationer

 

  • Bachelor’s degree in Engineering, Chemistry, Chemical Engineering or similar.
  • Minimum of 7 years’ experience in manufacturing and quality, preferably in a chemical or printing industry.
  • Good knowledge of technical and manufacturing concepts.
  • Understands the dynamics of working in a cross-cultural, multi-site organization.
  • Proven ability to multi-task in a dynamic environment.
  • Understanding of the principles of Lean Manufacturing, 5S Methodology and Continuous Improvement.

 

As person, you are commited to quality,analytical, communicative and excellent at driving customer satisfaction in quality.

 

This position require close contact with customers and therefore international travels are frequent.

 

About Crane Currency

A dynamic culture, a team environment, exceptional people, best-in-class technology—all have contributed to the amazing success and vibrant growth at Crane. One of the longest-standing companies within the banknote industry, our company is one of few in the world that can perform all steps in the production chain – from design to papermaking, printing and security. Our people are our most valuable asset, and we are committed to hiring and retaining the best in the industry. Crane Currency is located within Tumba Bruks historical area, approximately 30 km south of Stockholm, about 20 minutes from Stockholm Central.

 

Information and application

We offer interesting and independent work within an exciting industry that is constantly evolving. To our employees, we offer benefits that promote health as well as the balance between work and privacy.

 

Based on the company's security requirements, a background check is implemented before employment is offered. Crane Currency is a non-smoking company.

 

Please send your application, in English, as soon as possible since selection will be ongoing.

 

To apply, please visit www.cranecurrency.com. Under the CAREERS page, Recruitment Tumba, you will find "Logga in eller registrera dig", follow the instructions to send in your application.

 

We look forward to your application!

 

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